Store Policies
Welcome to our Store Policies page. We believe in transparency and want to ensure that you have all the information you need to make informed decisions.
Here, you'll find details about our shipping methods, return and exchange policies, payment options, and more. We've designed these policies with both our values and your satisfaction in mind. If you have any questions, please don't hesitate to reach out to us.
Wholesale Satisfaction & Quality Guarantee
Our goal is to provide an outstanding experience for our wholesale partners and to ensure the continued success of our collaboration. By choosing J & B Artistry LLC you can be confident in the exceptional quality and customer service we strive to deliver.
Satisfaction Guarantee
Your happiness is our priority. If you are not satisfied with your order for any reason, please contact us within 30 days of receiving your shipment.
We will work with you to make it right, whether that means offering a refund, exchange, or another solution tailored to your needs.
Defects
If you receive any items with manufacturing defects, we will promptly refund or replace the affected products at no additional cost to you. Simply notify us within 30 days of receiving your order, and we will work with you to address the issue.
Damaged Items
We take utmost care in packaging and shipping our products to ensure they reach you in perfect condition. However, if you receive any items damaged during transit, please notify us within 14 days of receiving your order. We will promptly refund or replace the damaged products at no additional cost to you. Please provide a description of the damage and photographs, so we can work to prevent similar issues in the future. Your satisfaction and the quality of our products are our top priorities.
Order Fulfilment and Shipping
All of our Wholesale items are made to order and made by hand in our facility located in Twin Lakes, Colorado. Due to the nature of handmade goods, production times can vary. Rest assured that we will do our best to complete your order in a timely manner. If something comes up, we will keep an open line of communication so that you are not left in the dark wondering.
Production
Once your order is placed and confirmed, we will begin immediately working to efficiently complete any remaining steps.
Since our products are made to order, we have some final steps to complete before your order is ready to ship. In general, expect 3 days of production time per 100 coasters before we are ready to ship.
Shipping
After processing, your order will be shipped and should arrive within 5-7 business days.
Please note that shipping times may vary due to circumstances beyond our control (such as weather, holidays, and global shipping delays).
We are not responsible for lost or stolen packages once they have been marked as delivered by the courier.
Thank you for your understanding and for shopping with us!
Flexible Returns Policy
We are committed to your satisfaction and the quality of our products. If you're not completely happy with your wholesale order, please follow these simple steps:
1) Contact us within 30 days of receiving your order, providing your order number and reason for return (including photos of any defective or damaged items).
2) We will provide a pre-paid return shipping label and a Return Merchandise Authorization (RMA) number.
3) Once we receive and inspect the returned items, you may choose between a full refund or an exchange for items of equal value. Please note that the buyer is responsible for secondary shipping costs for exchanges.
Limitations and Agreement: Custom products are ineligible for return unless there is a defect or damage. By placing a wholesale order, you agree to this policy.